The majority of our products will ship USPS Priority Mail. 

If a different shipping method is preferred, please inquire about pricing by emailing hello@shopdirtroadcandleco.com.

You can expect to receive your items in roughly 3-5 business days. Please make sure you allow for a little extra time during the busy holiday season.

We can imagine it would be the absolute biggest bummer of all time to order a fragrance or product and not love it. 

But, think of it like this: We would never sell you a candle that has had someone else’s nose on it! 

See what we mean? This is the main reason why we can’t accept returns, exchanges, or refunds on your order if you get it and don’t love it. 

Being unhappy with your order is super rare. 

But if it happens, our best recommendation is to keep the product in your gift closet for a rainy day or pass it on to a teacher, friend, or loved one who will enjoy it. 

Again, we are not able to offer refunds or returns on orders you don’t love, no matter the circumstances. 

If you have a question on a product or fragrance before ordering, email hello@shopdirtroadcandleco.com and we’d be glad to point you in the right direction.

Navidium Shipping Protection is automatically added to your order at checkout. While you do have the option to opt-out of this protection, we highly, highly encourage you to keep it on your order. Here’s why:

If your order is lost, damaged, or stolen and you purchased the Navidium Shipping Protection, you can simply email hello@shopdirtroadcandleco.com, and we’ll happily make it right with a refund or replacement item.

If your order is lost, damaged, or stolen and you did not purchase the Navidium Shipping Protection, we cannot refund or replace your order. It will be a loss to you. 

As a small business, we cannot cover losses that occur during shipping unless you have the shipping protection. Thank you for understanding and honoring this policy.

Absolutely! Navidium is a form of full-coverage shipping insurance that covers damaged, lost, or stolen items. 

Choosing this protection at checkout means you won’t have to take that damaged package back to the post office. Woohoo!! 

Simply send an email to hello@shopdirtroadcandleco.com, and we’ll get you set up with a refund or a replacement. 

The Navidium Shipping Protection is applied to your order automatically at checkout, but you do have the option to deselect it and checkout without it if you choose.

One trick we have discovered is that if your item is missing through USPS, you can contact them at their main customer service number, 1(800) 275-8777. You will need your tracking number, which can be found in your shipping confirmation email. 

This does not guarantee that your package will be recovered, but it might be worth a try.

We can’t stress enough how important it is to choose the Navidium Shipping Protection as checkout. This is the only way to guarantee a refund or replacement if your order is lost, damaged, or stolen in transit.