We are so glad you are here. Below are answers to some commonly asked questions that I hope are helpful to you!
Dirt Road Candle Co. is a small, woman owned business located in rural Iowa. Michelle pours candles, hand soaps, counter sprays and more in small batches from her dirt road farm. She has a passion for making all things smell good and using clean, safe ingredients while she does it.
Our products are made in small batches and hand poured by Michelle in her candle shop on the farm. Our soy wax is harvested from soybeans raised in Iowa and all of our materials, ingredients, and labels we use are also sourced from the USA.
We know, things can break in transit, sometimes items aren’t handled properly or things go missing, and unfortunately it’s impossible to completely avoid these rare incidents. Thankfully, we’ve partnered with Navidium to protect your purchases! Navidium ensures 100% coverage on your order. It will typically only cost you around $.98 per order!
This option will be automatically selected at checkout. You will have the option to deselect Navidium coverage, however, we will not be responsible for your package should it be lost or damaged. We highly recommend this option for every order.
Absolutely! Navidium is a form of full coverage shipping insurance. It covers items that are damaged, lost or stolen. If any of these things occur, you can email Michelle at email@example.com and she will help you with a replacement or refund. No more having to take that damaged packaged to the post office, PHEW! Any issue will be easily resolved with exceptional customer service!
Unfortunately if you deselect the Navidium insurance option, we do not issue refunds on lost or damaged packages. If an item is missing through USPS, please reach out to them at their main customer service number, 1(800) 275-8777, where they will need your tracking number which can be found in your shipping confirmation email. However, this does not guarantee that your item will be recovered.
To file a claim with Navidium, email Michelle.
The majority of our products will ship UPS. If a different shipping method is preferred, please inquire for pricing. Turnaround time is roughly 2-3 days for retail orders & 3-6 days for wholesale orders.
For local pickup, at checkout, use code LOCAL and make sure to check out with your email. We will be in touch when your order is ready for pick up!
We are currently online based for the majority of the year. However, we do pop up at a couple local markets throughout the year!
Pre-order items can be something that we’ve sold out of and are waiting for more to come in, but are still taking orders on OR it could be an item that we’ve ordered but do not yet have in stock. Since these items are typically in high-demand, we allow you to pre-order so you don’t miss your chance when they do come back in stock! Just know that these items will take longer to receive than normal orders. We’ll usually mention in the product description when you can expect pre-orders to arrive.