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FAQ's

Hiiii! We are so glad you are here. Below are answers to some commonly asked questions that I hope are helpful to you! 

What is Dirt Road Candle Co.?

Dirt Road Candle Co. is a small, woman owned business located in rural Iowa. Michelle pours candles, hand soaps, counter sprays and more in small batches from her dirt road farm. She has a passion for making all things smell really good and using clean, safe ingredients while she does it. 

Are all of your products locally made? 

Almost all of our products are made in small batches and hand poured by Michelle in her candle barn on the farm. Our soy wax is harvested from soybeans raised in Iowa and almost all of our materials, ingredients, and labels we use are also sourced from the USA. 

Can I purchase products in bulk orders? 

Yes! If you are interested in Wholesale - please fill out the application on this page!

What if my product goes missing, is damaged, or my package is stolen? 

We know, things can break in transit, sometimes items aren’t handled properly or things go missing, and unfortunately it’s impossible to completely avoid these rare incidents. Thankfully, we’ve recently partnered with Route+ to protect your purchases! Route+ ensures 100% coverage on your order. It will typically only cost you around $.98 per order! 

This option will be automatically selected at checkout. You will have the option to deselect Route+ coverage, however, we will not be responsible for your package should it be lost or damaged. We highly recommend this option for every order, especially when purchasing breakable items such as our mugs. 

Can you explain a little bit more about what Route+ is? 

Absolutely! Route+ is a form of full coverage shipping insurance. It covers items that are damaged, lost or stolen. If any of these things occur, Route+ will help you file a claim right away through a seamless filing process. No more having to take that damaged packaged to the post office, PHEW! Any issue will be easily resolved with just a few clicks, and Route+ will take it from there! 

It also gives you real time visualization of all of your orders. We want you to feel confident that your purchase is secure, so we hope you enjoy this new purchase safety option. 

What happens if I deselect Route+ and something does happen to my purchase? 

Unfortunately if you deselect the Route+ insurance option, we do not issue refunds on lost or damaged packages. If an item is missing through USPS, please reach out to them at their main customer service number, 1(800) 275-8777, where they will need your tracking number which can be found in your shipping confirmation email. However, this does not guarantee that your item will be recovered. 

Do you offer gift cards? 

We do! Right here - just select the amount and the gift card code will be automatically emailed to you! The code that can be used online or in person! 

How do your products ship? What is the turnaround time?

The majority of our products will ship USPS Priority Mail. If a different shipping method is preferred, please inquire for pricing. Turnaround time is roughly 2-3 days for retail orders & 3-6 days for wholesale orders.

If I’m located around Atlantic, IA, how do I go about picking up my product in person to save on shipping? 

For local pickup, at checkout, use code LOCAL and make sure to check out with your email. We will be in touch when your order is ready for pick up!

Do you have a physical store I can stop by to see products in person before purchasing?

We are currently online based for the majority of the year. However, we do pop up at a couple local markets throughout the year! 

Can I have a gift I order online be shipped directly to the person I’m gifting it to? 

Yes! So convenient, especially if you live far away from them! When you’re checking out, you’ll be asked if there is a separate shipping location you’d prefer, and we’ll even write a short note if you’d like to add it in the comments section at checkout. Just let us know what you'd like for us to say! 

What does it mean to purchase a pre-order? 

Pre-order items can be something that we’ve sold out of and are waiting for more to come in, but are still taking orders on OR it could be an item that we’ve ordered but do not yet have in stock. Since these items are typically in high-demand, we allow you to pre-order so you don’t miss your chance when they do come back in stock! Just know that these items will take longer to receive than normal orders. We’ll usually mention in the product description when you can expect pre-orders to arrive. 

I'm interested in working with you on a custom candle project. How do I get in touch?

Please check out this page & send us an email at hello(at)shopdirtroadcandleco.com

 

If you have any addition questions - please send us an email at hello(at)shopdirtroadcandleco.com